What’s the difference between hearing and listening? You may think the difference comes down to semantics and you wouldn’t be wrong. But in my opinion, listening is just the first part of the equation when it comes to customer service.
Entries Tagged as 'word of mouth'
Hearing vs. Listening – What’s the Difference When It Comes to Customer Service?
September 22nd, 2010 · No Comments · customer service, Integrated Marketing, marketing, power of words, Success in Business, word of mouth marketing, Work Life
Tags: customer reviews·customer service·feedback·word of mouth
Book Review: The Anatomy of Buzz Revisited: Real Life Lessons in Word of Mouth Marketing by Emanuel Rosen
June 18th, 2009 · No Comments · Book Review, Business Books, Integrated Marketing, marketing, power of words, Social Marketing, Success in Business, web 2.0, word of mouth marketing
In The Anatomy of Buzz Revisited: Real-life lessons in Word-of-Mouth Marketing author Emanuel Rosen takes a look at buzz from a new perspective. He figures that by now, we already know what buzz is, and he’s right. For the most part we do. We get buzz, but Mr. Rosen uses this new edition to address the parts of buzz we may not yet get: How to do it and Why it is so important.
Tags: anatomy of buzz·business reading·buzz marketing·emanuel rosen·marketing·recommended marketing book·successful campaigns·word of mouth
People Are Talking About You…
May 27th, 2009 · No Comments · Free Stuff, Life in General, LinkedIn, marketing, power of words, Social Marketing, Success in Business, Twitter, web 2.0, word of mouth marketing, Work Life
You may be thinking right now, “Nope. No one’s talking about me on the Internet.” That could be true, but even if no one is talking about you today, they may be talking about you tomorrow. Use Google Alerts to track the conversations.
Tags: article posting sites·Blogging·blogs·conversations·Facebook·google alerts·internet·LinkedIn·my space·networking sites·on line·people are talking·protecting your online reputation·social media·Twitter·word of mouth
