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	<title>Copywriting, blogging, white papers, social media, marketing strategy &#187; stanley marcus</title>
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		<title>Managing the customer experience isn&#8217;t new, Neiman-Marcus has been doing it for 100 years</title>
		<link>http://www.themarcompass.com/2009/10/26/minding_the_store/</link>
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		<pubDate>Mon, 26 Oct 2009 17:48:06 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
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		<description><![CDATA[Managing the customer experience isn't new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus's invented customer experience management.]]></description>
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