Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus’s invented customer experience management.
Entries Tagged as 'minding the store'
Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years
October 26th, 2009 · No Comments · Integrated Marketing, Success in Business, Work Life, customer service, marketing
Tags: customer management experience·customer service·dallas·minding the store·neiman marcus·stanley marcus·texas·tx
