Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus’s invented customer experience management.
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Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years
October 26th, 2009 · No Comments · customer service, Integrated Marketing, marketing, Success in Business, Work Life
Tags: customer management experience·customer service·dallas·minding the store·neiman marcus·stanley marcus·texas·tx
