Do You Have ESP? Contrary to what you may be thinking ESP doesn’t only stand for “extra sensory perception” but also for “excellent service provider.” All it really means is anticipating the needs of your clients.
Entries Tagged as 'customer service'
Do You Have ESP?
August 25th, 2010 · No Comments · customer service, Freelancing, Life in General, marketing, Success in Business, word of mouth marketing, Work Life
Tags: customer service·freelancing success·get repeat business
Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years
October 26th, 2009 · No Comments · customer service, Integrated Marketing, marketing, Success in Business, Work Life
Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus’s invented customer experience management.
Tags: customer management experience·customer service·dallas·minding the store·neiman marcus·stanley marcus·texas·tx
Rewards Programs Entice Repeat Customers
March 2nd, 2009 · 1 Comment · customer service, marketing, Success in Business
Customer loyalty is increasingly important during this time of economic uncertainty. Retail outlets aren’t the only ones trying to hang on to their current customer base, much less attracting new clientele. Most businesses these days must maintain their current clients or risk shutting down.
Tags: brand·company·customer loyalty·customer service·get one free·loyal customers·offer·offering·points program·reward program·Success in Business
