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	<title>Copywriting, blogging, white papers, social media, marketing strategy &#187; customer service</title>
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	<link>http://www.themarcompass.com</link>
	<description>A Point of Reference for the Trailblazing Marketer</description>
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		<title>What I Learned About Marketing from my Dog</title>
		<link>http://www.themarcompass.com/2010/09/30/what-i-learned-about-marketing-from-my-dog/</link>
		<comments>http://www.themarcompass.com/2010/09/30/what-i-learned-about-marketing-from-my-dog/#comments</comments>
		<pubDate>Fri, 01 Oct 2010 02:08:16 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[word of mouth marketing]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[get new business]]></category>
		<category><![CDATA[Lead Generation]]></category>
		<category><![CDATA[promotions]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=824</guid>
		<description><![CDATA[I love my dog. She's the greatest thing since sliced bread. But today, she proved to me that she's even better than that - she is a marketing genius!]]></description>
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		<title>Hearing vs. Listening &#8211; What&#8217;s the Difference When It Comes to Customer Service?</title>
		<link>http://www.themarcompass.com/2010/09/22/hearing-vs-listening-whats-the-difference-when-it-comes-to-customer-service/</link>
		<comments>http://www.themarcompass.com/2010/09/22/hearing-vs-listening-whats-the-difference-when-it-comes-to-customer-service/#comments</comments>
		<pubDate>Wed, 22 Sep 2010 22:19:24 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[power of words]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[word of mouth marketing]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[customer reviews]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[word of mouth]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=815</guid>
		<description><![CDATA[What's the difference between hearing and listening? You may think the difference comes down to semantics and you wouldn't be wrong. But in my opinion, listening is just the first part of the equation when it comes to customer service.]]></description>
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		<title>What&#8217;s The Easiest Way to Enhance Your Customer Service?</title>
		<link>http://www.themarcompass.com/2010/09/21/whats-the-easiest-way-to-enhance-your-customer-service/</link>
		<comments>http://www.themarcompass.com/2010/09/21/whats-the-easiest-way-to-enhance-your-customer-service/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 13:47:33 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[power of words]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[word of mouth marketing]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[business reviews]]></category>
		<category><![CDATA[reviews]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=810</guid>
		<description><![CDATA[I talk a lot about offering great customer service. I believe that to have a successful business - in any sector - it all comes down to customer service. So what's the one thing you can start doing right now to beef up your customer service? Listen.]]></description>
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		<title>Do You Have ESP?</title>
		<link>http://www.themarcompass.com/2010/08/25/do-you-have-esp/</link>
		<comments>http://www.themarcompass.com/2010/08/25/do-you-have-esp/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 14:34:20 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Freelancing]]></category>
		<category><![CDATA[Life in General]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[word of mouth marketing]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[freelancing success]]></category>
		<category><![CDATA[get repeat business]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=797</guid>
		<description><![CDATA[Do You Have ESP? Contrary to what you may be thinking ESP doesn't only stand for "extra sensory perception" but also for "excellent service provider." All it really means is anticipating the needs of your clients.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Managing the customer experience isn&#8217;t new, Neiman-Marcus has been doing it for 100 years</title>
		<link>http://www.themarcompass.com/2009/10/26/minding_the_store/</link>
		<comments>http://www.themarcompass.com/2009/10/26/minding_the_store/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 17:48:06 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[customer management experience]]></category>
		<category><![CDATA[dallas]]></category>
		<category><![CDATA[minding the store]]></category>
		<category><![CDATA[neiman marcus]]></category>
		<category><![CDATA[stanley marcus]]></category>
		<category><![CDATA[texas]]></category>
		<category><![CDATA[tx]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=476</guid>
		<description><![CDATA[Managing the customer experience isn't new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus's invented customer experience management.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rewards Programs Entice Repeat Customers</title>
		<link>http://www.themarcompass.com/2009/03/02/rewards-programs-entice-repeat-customers/</link>
		<comments>http://www.themarcompass.com/2009/03/02/rewards-programs-entice-repeat-customers/#comments</comments>
		<pubDate>Mon, 02 Mar 2009 03:34:32 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[company]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[get one free]]></category>
		<category><![CDATA[loyal customers]]></category>
		<category><![CDATA[offer]]></category>
		<category><![CDATA[offering]]></category>
		<category><![CDATA[points program]]></category>
		<category><![CDATA[reward program]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=225</guid>
		<description><![CDATA[Customer loyalty is increasingly important during this time of economic uncertainty. Retail outlets aren't the only ones trying to hang on to their current customer base, much less attracting new clientele. Most businesses these days must maintain their current clients or risk shutting down.]]></description>
		<wfw:commentRss>http://www.themarcompass.com/2009/03/02/rewards-programs-entice-repeat-customers/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Corporate Blog Spotlight: Delta Airlines</title>
		<link>http://www.themarcompass.com/2009/02/12/corporate-blog-spotlight-delta-airlines/</link>
		<comments>http://www.themarcompass.com/2009/02/12/corporate-blog-spotlight-delta-airlines/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 14:52:32 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[b2b]]></category>
		<category><![CDATA[b2c]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[btob]]></category>
		<category><![CDATA[btoc]]></category>
		<category><![CDATA[business blogging]]></category>
		<category><![CDATA[business blogs]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[corporate blogging]]></category>
		<category><![CDATA[corporate blogs]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[new media]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=197</guid>
		<description><![CDATA[How Delta does blogging right. If you and your company are thinking of starting a business blog, definitely take a good look at what Delta Airlines is doing with their corporate blog. They really "get" it.]]></description>
		<wfw:commentRss>http://www.themarcompass.com/2009/02/12/corporate-blog-spotlight-delta-airlines/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Local Nashville Stores Know How to Do Customer Service</title>
		<link>http://www.themarcompass.com/2009/01/29/local-nashville-stores-know-how-to-do-customer-service/</link>
		<comments>http://www.themarcompass.com/2009/01/29/local-nashville-stores-know-how-to-do-customer-service/#comments</comments>
		<pubDate>Wed, 28 Jan 2009 23:47:30 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[bellevue]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[local]]></category>
		<category><![CDATA[nashville pet products]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[Tennessee]]></category>
		<category><![CDATA[tn]]></category>
		<category><![CDATA[walgreens]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=174</guid>
		<description><![CDATA[These examples are not about heroic efforts made by store personnel - they are stories of plain-old, everyday, great customer service; the kind that keeps people coming back again and again.]]></description>
		<wfw:commentRss>http://www.themarcompass.com/2009/01/29/local-nashville-stores-know-how-to-do-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The New Hyundai Motors Assurance Program: Ramping Up Customer Service</title>
		<link>http://www.themarcompass.com/2009/01/12/the-new-hyundai-motors-assurance-program-ramping-up-customer-service/</link>
		<comments>http://www.themarcompass.com/2009/01/12/the-new-hyundai-motors-assurance-program-ramping-up-customer-service/#comments</comments>
		<pubDate>Mon, 12 Jan 2009 14:14:47 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer-centric]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Hyundai]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=146</guid>
		<description><![CDATA[Not sure how to do customer service right? Take a look at Hyundai Motors. Ten years ago they instituted "America's Best Warranty" - 10 years or 100,000 miles. No other car dealer even attempted to match it. Now Hyundai is introducing Hyundai Assurance - buy a car from Hyundai, and if you lose your job in the next 12 months, return it with no further obligation and no black marks on your credit record.]]></description>
		<wfw:commentRss>http://www.themarcompass.com/2009/01/12/the-new-hyundai-motors-assurance-program-ramping-up-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Simple Awareness is the Key to Superior Customer Service, Customer Retention and Valuable Customer Referrals</title>
		<link>http://www.themarcompass.com/2008/12/16/simple-awareness-is-the-key-to-superior-customer-service-customer-retention-and-valuable-customer-referrals/</link>
		<comments>http://www.themarcompass.com/2008/12/16/simple-awareness-is-the-key-to-superior-customer-service-customer-retention-and-valuable-customer-referrals/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 16:29:44 +0000</pubDate>
		<dc:creator>Joyce Dierschke</dc:creator>
				<category><![CDATA[Success in Business]]></category>
		<category><![CDATA[achieve]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer referrals]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[excellent]]></category>
		<category><![CDATA[gain over competitors]]></category>
		<category><![CDATA[how to]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[superior]]></category>
		<category><![CDATA[work life]]></category>

		<guid isPermaLink="false">http://www.themarcompass.com/?p=135</guid>
		<description><![CDATA[With the current economic situation, buyers are considering all the details when deciding who will get their business. You want to be at the top of their list...so make sure they are at the top of yours.]]></description>
		<wfw:commentRss>http://www.themarcompass.com/2008/12/16/simple-awareness-is-the-key-to-superior-customer-service-customer-retention-and-valuable-customer-referrals/feed/</wfw:commentRss>
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