Do You Have ESP? Contrary to what you may be thinking ESP doesn’t only stand for “extra sensory perception” but also for “excellent service provider.” All it really means is anticipating the needs of your clients.
Entries Tagged as 'customer service'
Do You Have ESP?
August 25th, 2010 · No Comments · Freelancing, Life in General, Success in Business, Work Life, customer service, marketing, word of mouth marketing
Tags: customer service·freelancing success·get repeat business
Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years
October 26th, 2009 · No Comments · Integrated Marketing, Success in Business, Work Life, customer service, marketing
Managing the customer experience isn’t new, Neiman-Marcus has been doing it for 100 years. After reading Minding The Store by Stanley Marcus, I would even venture to say that the Marcus’s invented customer experience management.
Tags: customer management experience·customer service·dallas·minding the store·neiman marcus·stanley marcus·texas·tx
